Refund and Returns Policy

At ChocoRest, we want you to enjoy every product you order. If for any reason you are not fully satisfied, we’re here to help.

Returns

• Due to the nature of our products (chocolates and food items), returns are only accepted if the items arrive damaged, defective, or incorrect.
• To be eligible for a return, you must contact us within 48 hours of receiving your order.
• Products must remain unopened and in their original packaging.

Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, contact us within 48 hours of delivery.

Non-Returnable Items

• Perishable goods that have been opened.
• Products not in their original condition or packaging.
• Items returned without prior approval.

How to Request a Return

1. Contact us at [your support email] with your order number, photos of the product, and a description of the issue.
2. We will guide you through the return or refund process.